If you are having trouble meeting your
financial commitments, please contact
one of our Specialists on 1300 658 489.

Our team are trained to
review your situation
and discuss all
possible solutions
with you.

Need Assistance?

Are You Experiencing Hardship?

When you call to speak with us, advise our team upfront that you are experiencing financial hardship and would like to discuss possible options available to you.

Causes leading to financial hardship vary of course, and so do the possible hardship solutions which may be offered by RHG Mortgages. Factors considered by us may include whether the hardship being experienced is short term/temporary, what had lead to the hardship, your repayment history prior to the hardship event, and a genuine discussion about how you believe you will be able to meet servicing requirements at the conclusion of the hardship relief are varied.

To progress and consider an application for hardship with RHG Mortgages, we need to firstly explore options that will allow you to move beyond the period of financial hardship that you are experiencing. Secondly, any arrangement must leave you in a position to meet your loan servicing requirements at the conclusion of the period of hardship relief. In order to progress any discussion we need your complete assistance.

In some cases, relief from financial hardship may include a discussion about selling your property.

Experiencing Hardship? Submit Financial Assistance Request Form

What We May Be Able To Do

Provide short term assistance to you if you’re facing temporary financial difficulty[1].

Our approach is to assess an application for hardship relief or assistance by reference to:

  • The reason you are seeking assistance; and
  • Your ability to service the loan in the long term.

In practice, this means that we seek to establish that there is a need to provide assistance and that the assistance provided will not merely delay an outcome that is in fact inevitable.

[1] Conditions apply and can be discussed with RHG Mortgages.

Ask us a question

What You Can Do To Assist Us

Demonstrate that:

  • You will be able to meet your loan repayments if the terms of your contract are changed; and
  • The cause of the hardship you’re experiencing is temporary.

Always respond promptly to our requests for information.

When requested, provide current and accurate details of your financial position.

Propose realistic repayment plan  details that will result in the eventual repayment of your loan.

Make whatever payments you can while we are considering your application and/or while we are considering any subsequent dispute.

Ask us a question

Additional Help

If you are unhappy with our attempt to resolve your application for hardship, you may refer the matter to the Australian Financial Complaints Authority (AFCA).

AFCA is an independent external dispute resolution scheme for financial services approved by the Australian Securities and Investments Commission. As a member of this scheme we are bound by its determinations about a dispute.

External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints.

AFCA can be contacted as below;

  • Mailing Address: GPO Box 3, Melbourne VIC 3000
  • Telephone: 1800 931 678
  • Fax: 03 9613 6399
  • Website: